At PROMEDS, we strive to ensure that your shopping experience is seamless and satisfactory. We understand that there may be occasions where you need to return a product, and we are committed to making this process as straightforward as possible. Please review our Returns Policy below for detailed information on our guidelines and procedures.
We accept returns for the following reasons:
- Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 14 days of receiving your order.
- Incorrect Items Received: In the event that you receive the wrong item, please notify us within 14 days of receiving your order.
- Unsatisfactory Product: If you are dissatisfied with your purchase for any reason, you may return the item within 14 days of receipt.
Certain items cannot be returned, and these include personalized or custom-made products, items that have been used or show signs of wear, and products without their original packaging or tags.
To initiate a return, contact our customer service team through our Help Center to begin the process. Once you have the necessary instructions, please clearly mark any provided identifiers on the outside of the package. Ensure the item is securely packed in its original packaging, including all accessories and documentation. Ship the return package to the address provided by our customer service team.
Upon receiving and inspecting the returned item, we will promptly process your request, whether it be a refund or exchange. It's important to note the following: Refunds will be issued to the original payment method, while exchanges will be initiated as soon as the returned item is received and inspected. Additionally, regarding return shipping, please be aware that the responsibility for return shipping costs lies with the customer, unless the return is due to a defective or incorrect item.
For any questions or concerns regarding returns, please reach out to our customer service team at support@promeds.co.uk. PROMEDS reserves the right to update or modify this Returns Policy at any time without prior notice. Please check our website for the most up-to-date information. Thank you for choosing PROMEDS. We appreciate your trust in our products and services.
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